Cancellation & Refund Policy

At Dataflee LLP ("Dataflee", "we", "us", or "our"), we build enterprise-grade retail POS systems, cloud synchronization services, and custom engineering solutions. We maintain absolute transparency, customer protection, and clear commercial policies.

• This Cancellation and Refund Policy applies to all digital software licenses, cloud synchronization subscriptions, mobile apps (including Dataflee POS), and custom engineering engagements provided by Dataflee LLP.
• We encourage all merchants and business clients to thoroughly evaluate our software using our 30-day unrestricted free trials, interactive demos, and technical audits before purchasing paid licenses or ongoing subscriptions.
• All refund, cancellation, and fulfillment requests are handled fairly, promptly, and in strict accordance with statutory consumer protection laws and payment gateway standards (such as BillDesk, Razorpay, and Stripe).

To prevent buyer's remorse and ensure complete compatibility with your retail store setup, we provide an extensive free evaluation period for Dataflee POS:

• Full Feature Access: New merchants receive a full 30-day trial of Dataflee POS with complete access to local POS billing, inventory tracking, customer Khata, receipt printing, and cloud sync features.
• No Upfront Payment Required: We do not require credit card, bank account, or payment gateway details to start a free trial. At the end of the trial period, you decide whether to purchase an ongoing plan or lifetime offline license.
• No Hidden Automatic Charges: If you decide not to purchase a license, your trial simply expires with zero surprise charges, penalties, or automatic recurring deductions.

For recurring Cloud Sync and premium SaaS plans (Monthly or Annual):

• Cancel Anytime: You may cancel your active subscription at any time directly through your merchant dashboard or by emailing support@dataflee.com.
• Immediate Effect on Renewal: When you cancel a recurring subscription, auto-renewal is immediately stopped, and no further recurring charges will be deducted.
• Access Continuity: You will continue to enjoy full access to all cloud sync features and administrative tools until the end of your currently paid billing cycle.
• Zero Cancellation Penalties: Dataflee LLP does not impose any administrative fees or financial penalties for cancelling a subscription.

We offer clear refund criteria based on the type of product or service purchased:

• 7-Day Money-Back Guarantee (Offline & Lifetime POS Licenses): If you purchase a lifetime offline license or digital software key and experience genuine, reproducible technical software defects or application crashes that our engineering team cannot resolve within 7 calendar days of your purchase, you are eligible for a 100% full refund.
• Annual SaaS Subscriptions: If you are dissatisfied with an annual cloud subscription, you may request a full refund within 14 calendar days of the initial subscription charge.
• Monthly SaaS Subscriptions: Due to the immediate operational provisioning of cloud sync infrastructure and server resources, monthly subscriptions are non-refundable once the billing cycle commences, but auto-renewal can be cancelled at any time.
• Custom Engineering & Consulting Projects: Milestone payments made for custom software development are refundable solely for uncommenced milestone work. Work on milestones that have been reviewed, accepted, or delivered in accordance with the Statement of Work (SOW) is strictly non-refundable.

Dataflee LLP is a software provider and is NOT responsible for issues arising from external platforms, third-party services, hardware faults, or user error. Refunds will NOT be granted under the following circumstances:

• Third-Party Platform Downtime & Policy Actions: Account suspensions, KYC rejections, gateway maintenance, or settlement freezes by third-party payment gateways (BillDesk, Razorpay, Stripe, UPI banking networks), or messaging bans/rate limits by Meta/WhatsApp.
• Third-Party Hardware & OEM Faults: Incompatibilities or failures caused by defective, uncalibrated, uncharged, or damaged OEM hardware (thermal receipt printers, Bluetooth radios, USB barcode scanners, handheld POS terminals, or mobile phone chipsets) not meeting our published specifications (Android 8.0+).
• User Configuration & Data Entry Errors: Revenue loss or operational issues resulting from incorrect store tax configurations (GST/VAT), erroneous product pricing, cashier data entry mistakes, or failure to safeguard login credentials.
• Modified or Rooted Operating Systems: Operating the software on rooted devices, custom OEM ROMs with aggressive memory killers, or devices compromised by third-party malware.
• External Network & Telecommunications Failures: ISP blackouts, telecom carrier data drops, cellular network throttling, or power outages affecting internet connectivity.
• Buyer's Remorse & Failure to Use Free Trial: Requests submitted due to change of mind, lack of retail sales, or business closure after having access to the 30-day free trial period.

To maintain system integrity and prevent fraudulent claims:

• Troubleshooting Prerequisite: Before any refund is approved for claimed technical defects, the merchant must provide reproducible diagnostic evidence (error screenshots, device model, Android OS version, or application logs via support@dataflee.com) and allow our technical team at least 72 business hours to troubleshoot and provide a software resolution.
• Refusal to Cooperate: Refusal to provide diagnostic information, verify device compatibility, or test recommended software updates will automatically invalidate the refund request.

Once a refund request is formally verified and approved by Dataflee LLP:

• Processing Window: Refunds are initiated within 24 to 48 hours of verification and approval.
• Banking & Gateway Timeline: The refunded amount typically reflects in your original payment method (Bank Account, UPI, Credit Card, or Debit Card) within 5 to 7 business days, depending on your issuing bank and our payment processors (BillDesk / Razorpay / Stripe).
• Original Payment Method: Refunds will only be credited back to the original source account used during the initial transaction.
• Confirmation Notice: You will receive an automated transaction reversal receipt with the ARN (Acquiring Reference Number) once the refund is dispatched.

Information regarding product delivery for digital software and services:

• Instant Electronic Delivery: All software licenses, activation keys, APK download links, and cloud sync accounts are delivered electronically and provisioned instantly (or within a maximum of 15 minutes) upon successful payment confirmation.
• Delivery Medium: License details and invoices are transmitted via email to the registered merchant address and rendered directly within the Dataflee POS app or admin portal.
• Zero Shipping Charges: Digital goods do not incur any shipping or physical packaging charges.

Dataflee LLP strictly enforces a fair dispute resolution process:

• Mandatory Support Contact: We require all merchants to contact our support desk directly at support@dataflee.com before initiating any bank chargeback or payment gateway dispute.
• Unauthorized Chargebacks: Initiating a false chargeback without prior consultation or in violation of these terms constitutes a breach of contract. Upon receipt of a chargeback, the associated merchant license and cloud sync access will be immediately suspended pending investigation.
• Recovery of Costs: Dataflee LLP reserves the right to recover all chargeback processing fees, legal expenses, and administrative costs incurred as a result of fraudulent or bad-faith payment disputes.

Submitting a refund or cancellation request is quick and straightforward:

• Step 1: Send an email to support@dataflee.com from your registered merchant email address.
• Step 2: Include your Shop ID / Account Email, Payment Transaction ID or Razorpay Payment ID, Date of Purchase, and a brief description of the technical issue or reason for the refund.
• Step 3: Our customer support and technical leads will review your ticket within 24 hours. If technical debugging cannot solve the problem, your refund will be immediately authorized.
• Helpline: You may also message our verified WhatsApp support line at +91 9747994266 for fast tracking.

For all billing inquiries, cancellation requests, or payment disputes, contact our dedicated support team:

• Entity: Dataflee LLP
• Support Email: support@dataflee.com
• Billing & Corporate: hello@dataflee.com
• Helpline / WhatsApp: +91 9747994266
• Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST (Emergency server incidents monitored 24/7)
• Office Location: Kochi, Kerala, India — Global Remote Delivery